Privacy Policy
Last updated October 25, 2026
- We collect what we need to run Promus for you, and nothing to sell.
- We never sell your personal information or share your phone number for anyone's marketing.
- You can see, fix or delete your data: email hello@mypromus.com.
1. What we collect
- Account details: name, email, phone, business name and address, and your settings.
- What you do in Promus: orders, waiting-line spots, bookings, quotes, lists, messages to Promus, job posts and applications.
- Things you upload: menus, photos, résumés, certificates and documents.
- Location: only when you allow it, for Around you, directions and finding pros nearby. You can turn it off in your phone settings.
- Payments: processed by Stripe, Square or PayMongo. We get the amount and status, not your full card number.
- Device and usage: browser type, pages used, rough location from IP address, and error logs, to keep the Service working and safe.
- From businesses you visit: if a business uses Promus at its door, it may record your name, order or line number with your consent.
2. How we use it
- To run the Service: answer customers, take orders, keep your list, send reminders and alerts you asked for.
- To process payments, prevent fraud and keep accounts secure.
- To improve Promus and fix problems.
- To follow the law and enforce our Terms.
3. Who we share it with
Only with the companies that help run the Service, under contracts that limit their use to that job:
- SI providers (such as Anthropic) to write Promus's replies
- payment processors (Stripe, Square, PayMongo)
- text and email services (such as Twilio and our email provider)
- maps, traffic, events and package-tracking services (such as Mapbox, OpenStreetMap, 511.org, Ticketmaster and EasyPost)
- our cloud hosting provider
We also share with the business or pro you choose to deal with (for example your order or booking details), with partners only when you click through to them, and when the law requires it. We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising.
4. Text messages
Mobile numbers and text-message consent are never shared with third parties or affiliates for their marketing or promotional purposes. We use your number only for the texts you agreed to. Reply STOP to stop and HELP for help.
5. How long we keep it
We keep your information while your account is open and as needed to run the Service. Job applications are kept up to 2 years. When you delete your account, we delete or anonymize your data within 30 days, except records we must keep by law (such as payment and tax records). Nightly backups roll off after 14 days.
6. Security
We use encrypted connections (HTTPS), access limits and daily backups. No system is perfectly secure; if a breach affects you, we'll tell you as the law requires.
7. Your choices and California rights
You can ask to know what we hold about you, get a copy, correct it, or delete it. California residents have these rights under the CCPA/CPRA, plus the right not to be treated differently for using them. Email hello@mypromus.com from your account email; we'll confirm it's you and answer within 45 days. You can also turn off texts (reply STOP), emails (unsubscribe link) and location (phone settings).
8. Children
Promus accounts are for adults 18 and older. We don't knowingly collect information from children under 13. If you think a child gave us information, email us and we'll delete it.
9. Changes
We'll post changes here and update the date above. If a change matters, we'll tell you in the app or by email first.
10. Contact
Promus · San Francisco, California · hello@mypromus.com